Shipping policy
Shipping Policy | Upside Down Toys
Effective Date: September 12, 2025
Welcome to Upside Down Toys! This Shipping Policy explains where we ship, how orders are processed, what happens after an order leaves our hands, and how we handle delivery issues. Please review this policy before placing an order.
By purchasing from Upside Down Toys, you acknowledge and agree to the terms below, subject to any rights or protections provided by applicable law.
Domestic Shipping Only
At this time, Upside Down Toys only sells and ships orders to addresses located within the United States of America.
If an order is placed with a shipping address outside the United States, the order may be automatically canceled and fully refunded, including any shipping fees paid.
We do not currently offer international shipping, international returns, international exchanges, or international order fulfillment.
Why We Currently Ship Within the United States Only
Upside Down Toys currently operates a U.S.-based fulfillment process to help ensure that every blind box art toy is packaged, inspected, and shipped with care.
Expanding to international shipping requires additional logistics, customs handling, import/export compliance, tax considerations, and carrier support. At this time, we are not yet equipped to support those requirements.
If we expand shipping to include international destinations in the future, we will update this policy and announce the change through our website or other customer communication channels.
Order Processing
Orders are processed as quickly as possible after they are placed. Processing times may vary based on order volume, product availability, holidays, carrier schedules, weather events, or other circumstances outside our control.
Once your order has been processed and shipped, you will receive tracking information using the contact information provided at checkout.
Please make sure your email address, phone number, and shipping address are entered correctly when placing your order. Incorrect or incomplete information may delay delivery or result in an undeliverable package.
Shipping Carriers and Delivery Services
Upside Down Toys ships through major U.S. carriers and shipping services. Depending on the selected service, your package may be handled by more than one carrier during transit. For example, some services may begin with one carrier and transfer to another carrier, such as USPS, for final delivery.
Once a package has been accepted by the carrier, tracking updates, transit times, delivery scans, and final delivery handling are managed by the carrier. While we are happy to assist with available tracking information, carrier delays and delivery decisions are outside of our direct control.
Delivery Times and Delays
Estimated delivery times are estimates only and are not guaranteed unless the selected shipping service expressly includes a carrier-backed guarantee.
Delivery may be delayed due to weather, holidays, high shipping volume, carrier disruptions, incorrect addresses, customs or regulatory requirements where applicable, or other circumstances outside our control.
If we are unable to ship your order within the stated processing or shipping timeframe, or within the timeframe required by applicable law, we will notify you and provide any required options, which may include approving the delay or receiving a refund for the unshipped order.
Customer Responsibility for Shipping Information
Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.
Upside Down Toys is not responsible for packages delayed, misdelivered, returned, or lost due to an incorrect, incomplete, or outdated address provided by the customer.
If a package is returned to us because the address was incorrect, incomplete, refused, unclaimed, or undeliverable, we may contact the customer to arrange reshipment. Additional shipping fees may apply. If the customer does not respond or declines reshipment, we may issue a refund for the product cost only, less original shipping charges and any carrier fees, where permitted by law.
Secure Delivery Recommendations
To help ensure successful delivery, customers are encouraged to provide a secure delivery location whenever possible.
If you live in an apartment complex, dorm, shared building, or area where packages may be difficult to locate, please consider using an address where packages can be safely received. This may include a staffed mailroom, front desk, parcel locker, workplace, or another secure delivery location.
For higher-value orders, customers may contact us before placing an order to ask whether signature confirmation or additional delivery protection is available. Additional fees may apply depending on the carrier and service selected.
Delivered Packages, Lost Packages, and Stolen Packages
Once a package is marked delivered by the carrier, the order is generally considered fulfilled. Upside Down Toys is not responsible for lost or stolen packages after confirmed delivery.
However, we understand that delivery issues can occasionally happen. If tracking shows that your package was delivered but you cannot locate it, please contact us as soon as possible at customersupport@upsidedowntoys.com.
We may assist by reviewing the tracking information, helping initiate or support a carrier investigation where available, and providing guidance on next steps. Refunds or replacements for packages marked delivered are not guaranteed and may depend on the results of the carrier investigation, order history, delivery details, customer-provided information, and other relevant factors.
Customers are encouraged to check the full delivery area, mailbox, parcel locker, front desk, leasing office, household members, neighbors, and local carrier office when a package is marked delivered but cannot be found.
Carrier Investigations
If a package appears delayed, missing, misdelivered, or otherwise affected by a carrier issue, Upside Down Toys may assist with a carrier inquiry or investigation when available.
Carrier investigations can take time and may require information from the customer, carrier, and shipping records. The final determination is generally made by the carrier. Assistance with a carrier investigation does not guarantee a refund, replacement, or claim approval.
If a carrier confirms that a package was lost before delivery or that a delivery error occurred, we will review the available information and determine the appropriate next step, which may include a replacement, store credit, refund, or other resolution depending on the circumstances and product availability.
Damaged Packages During Shipping
If your package arrives visibly damaged, please contact us within 5 days of delivery at customersupport@upsidedowntoys.com.
Please include your order number, a description of the issue, and clear photos of the shipping box or mailer, packaging materials, and any damaged item. This information helps us review the issue and, when appropriate, support a carrier claim.
Please keep the item and original packaging until the issue is resolved, as the carrier may require photos or inspection.
Refused, Unclaimed, or Returned Packages
If a package is refused, unclaimed, or returned to Upside Down Toys by the carrier, we may contact the customer to determine whether the order should be reshipped.
Additional shipping fees may apply for reshipment. Original shipping charges are generally non-refundable unless the return was caused by an error by Upside Down Toys or otherwise required by applicable law.
If the customer does not respond within a reasonable period of time, or if reshipment is declined, we may issue a refund for the product cost only, less original shipping charges and any carrier fees, where permitted by law.
Order Cancellations Before Shipping
Orders may be canceled only before they have been processed or shipped. Once an order has shipped, it cannot be canceled.
If you need to request a cancellation, please contact us as soon as possible at customersupport@upsidedowntoys.com. We cannot guarantee that cancellation requests will be received or processed before shipment.
Right to Refuse Sale or Delivery
Where permitted by law, Upside Down Toys reserves the right to refuse service, cancel orders, decline shipment, or limit future sales to customers or delivery addresses associated with repeated delivery issues, repeated claims of missing packages, suspected fraud, policy abuse, excessive refund or replacement requests, or activity that suggests misuse of our policies.
This policy will be applied in a neutral and non-discriminatory manner.
If an order is canceled under this section before shipment, the customer will receive a refund for amounts paid for the canceled order, subject to applicable law.
Changes to This Shipping Policy
Upside Down Toys may update this Shipping Policy from time to time to reflect changes in our business operations, shipping services, carrier requirements, or applicable law.
The most current version of this policy will be posted on our website. The effective date listed above indicates when this policy was last updated.
Questions or Support
If you have questions about shipping, delivery, or an order issue, please contact us at:
customersupport@upsidedowntoys.com
Thank you for supporting Upside Down Toys—where life’s more fun upside down!